📝 STORE INFO/FAQ
☆ GENERAL INFO
- Does the store accept all kinds of currency?
Yes, the conversion to your currency is automatic at checkout
- Do you ship to x country?
Probably yeah, you'll find list of countries at checkout! Some places might just take a lot longer to reach than others
- Does the checkout form double check for me if I put in the right address/made spelling mistakes?
No, so please write your address as clearly as possible, I can't manually double check every single address so most times they're printed as-is and if the address is wrong your order might not be delivered.
Sometimes I notice incomplete addresses myself so keep an eye on your emails in case I need to ask you for clarifications!
- I want to send in my order as a made up name like "Mr Funny", can I do that?
please do not do that, I don't find it funny and it just makes me anxious that the order will not be delivered (here in Italy if the mailman can't find your name on the intercom in most cases the order will be lost) especially as I also have to write it in a customs form outside the EU and I I might have to email you to change it, and if you don't respond your order won't be shipped until you do or refunded eventually
- Is my address required if I just buy a digital PDF?
it's not, I just need a valid email, but the site always requests an address by default
- Is phone number required?
I don't need it and it won't be printed anywhere on the package but the site requests it by default.
If your country *does* require a phone number to be printed anywhere let me know at checkout!
☆ ORDER INFO
- What is a "preorder" item?
Preorder is a time during which I decide how many of a certain item to order, the item is then produced and sent to me by the manufacturer, once I receive it I can send it to you! If your order includes preorder items and regular items, they will all be shipped together once available! Preorder/manufacturing time may vary
- Can I modify/cancel my order?
If your order isn't shipped yet, you can send me an email if:
- you want to add something else to your order without being charged for shipping twice
- you'd like me to edit your delivery address/other info
- you wish to cancel your order before it's shipped (I can't refund paypal/stripe transfer fees so think carefully before placing an order)
- I always respond to this kind of emails asap so if I don't respond within a couple of days it means I haven't seen it, please send again!
- Is tracking included in the shipping?
No, my country doesn't do tracking for the mail service I use, but I don't get almost any lost orders so it's safe that it will arrive! [delivery times]
☆ DID SOMETHING GO WRONG?
- An item was damaged in transit
Please send me a picture of the damaged item, depending from the type of damage I usually offer either:
- a discount on a future order or sending the item for free along with your next order
- a replacement item (but I will have to charge for the shipping cost)
- An item is missing
If an item is missing from your order at delivery you can let me know and I'll see what I can do!
- My order hasn't arrived yet
please check the "shipping info and times" page!
unless your order has exceeded the specified margin for delays, there is no need to contact me, I won't be able to provide any more info than what already present in that page
- Lost orders won't be refunded in case of
- customer inputting an incorrect, incomplete or outdated address
- customer using a fake (ie. fictional character) or incomplete name (just initials of name and/or surname)
I hope you enjoy my products, thanks for your support! ❣